Return Policy
At *THE Candle🤍, we take great pride in handcrafting our candles with care and love. However, we understand that there may be occasions where you need to return an item. We comply with **UK consumer laws, including the **Consumer Contracts Regulations and the *Consumer Rights.
1. Right to Cancel (Change of Mind) – 14 Days
If you change your mind about your purchase, you have *14 days from the date you receive your order* to notify us that you wish to cancel. You then have an additional *14 days to return the item(s)* to us.
🔹 To initiate a return, please email us at *[your email/contact info]* with your order number.
🔹 You are responsible for the return shipping costs unless the item is faulty.
🔹 Once we receive the item, we will process a *full refund, including standard delivery charges, within **14 days*.
*Exceptions:* ❌ *Personalized or custom-made candles* cannot be returned unless they are faulty.
❌ *Used or burned candles* cannot be returned for hygiene reasons.
🔹 To initiate a return, please email us at *[your email/contact info]* with your order number.
🔹 You are responsible for the return shipping costs unless the item is faulty.
🔹 Once we receive the item, we will process a *full refund, including standard delivery charges, within **14 days*.
*Exceptions:* ❌ *Personalized or custom-made candles* cannot be returned unless they are faulty.
❌ *Used or burned candles* cannot be returned for hygiene reasons.
2. Faulty, Damaged, or Incorrect Items – 30 Days
If your candle arrives *damaged, faulty, or incorrect, you are entitled to a **full refund or replacement* under the *Consumer Rights Act 2015*.
🔹 Please notify us within *30 days* of receiving your order.
🔹 Provide *clear photos* of the issue and email them to *[+44 7780 274389]*.
🔹 We will offer a *refund, replacement, or repair* based on the situation.
🔹 If a return is required, we will cover the return shipping costs.
🔹 Please notify us within *30 days* of receiving your order.
🔹 Provide *clear photos* of the issue and email them to *[+44 7780 274389]*.
🔹 We will offer a *refund, replacement, or repair* based on the situation.
🔹 If a return is required, we will cover the return shipping costs.
3. Refund Processing Time
Once your return is approved, refunds will be processed within **5-7 business days* to your original payment method.
If you requested an *exchange, the replacement candle will be shipped within **5 business days* after approval.
If you requested an *exchange, the replacement candle will be shipped within **5 business days* after approval.
4. How to Initiate a Return
1. Contact us at thecandle43@gmail.com/+44 7780 274389 with your *order number* and reason for return.
2. Attach *photos* if the item is faulty or damaged.
3. We will review your request and respond within *48 hours* with further instructions.
4. If applicable, return the item in its *original, unused condition*.
5. Once received, we will process your refund or replacement.
3. We will review your request and respond within *48 hours* with further instructions.
4. If applicable, return the item in its *original, unused condition*.
5. Once received, we will process your refund or replacement.
Contact us
For any questions about our Return Policy, please contact us at:
📞 *[+44 7780 274389]*
Thank you for supporting *THE Candle🤍* – we appreciate your trust! 🤍✨
📞 *[+44 7780 274389]*
Thank you for supporting *THE Candle🤍* – we appreciate your trust! 🤍✨